FFM Newsletter Language of Business Series: Marketing & Branding (The Mad Men Era is Dead)
In this edition: THURSDAY THOUGHTS Is AI actually EAs’ and Chiefs of Staffs’ biggest stan? Think about it… If every AI/tech company’s selling point is that its product can be “your EA” or “your Chief of Staff,” doesn’t that intrinsically tell us how important those roles are? So important that Big Tech is using them […]
FFM Newsletter Language of Business Series: Marketing & Branding (The 5Cs of Marketing)
In this edition: THURSDAY THOUGHTS This week kicks off the marketing and branding segment of the Language of Business series. So, let’s start with the “kinda chic” social media trend making the rounds… And take a minute to consider if there a way for you to adapt this to your leader or organization before it’s […]
FFM Newsletter Language of Business Series: (Force Multiply Sales & Customer Service)
In this edition: THURSDAY THOUGHTS Like me, you probably became a Force Multiplier because you never wanted to carry a sales quota, host sales calls, or close deals. But, if your job is to multiply your Executive’s effectiveness and impact, then there are sales and customer service activities that are part of your job, whether they are in […]
FFM Newsletter Language of Business Series: Customer Service & Sales (The Ultimate Sales Training)
In this edition: THURSDAY THOUGHTS Right about now I should be arriving at a small “resort” on Lake Champlain. 45 minutes from my house. 24 hours on the clock. 1 husband. Zero dogs. There won’t be a strict agenda. No productivity goals. No “while I’m here I should probably…” Just a little space to think and […]
FFM Newsletter Language of Business Series: Customer Service & Sales (Customers vs. Clients)
In this edition: THURSDAY THOUGHTS Working as the right-hand partner to an entrepreneur or small business owner often means that you wear ALL the hats. You aren’t just an Executive Assistant – you are also the marketing manager, director of operations, office manager, HR generalist, bookkeeper, property manager, personal assistant, PR & communications manager, community […]
FFM Newsletter Language of Business Series: Customer Service & Sales (Everyone is a Salesperson)
In this edition: THURSDAY THOUGHTS Everyone is a salesperson. Yes, you too! One of the reasons I became an Executive Assistant was because I thought I’d found a career where I could stay behind the scenes. No cold calling, pitch meetings, door-knocking, or sales quotas. Perfect! Then I started my own business and quickly realized…that plan […]
FFM Newsletter Language of Business Series: Customer Service & Sales (How to Sell Anything)
In this edition: THURSDAY THOUGHTS Well, I lasted one month staying focused on the Language of Business series, but the generalist in me is strong! Don’t worry, the series will continue – this month we’re diving into customer service, sales, and the client experience. However, you will see a new (old) section devoted to more general […]
FFM Newsletter Language of Business Series: Finance (Single vs. Multi-Family Offices)
In this edition: THURSDAY THOUGHTS Last week, I stopped at my favorite local coffee shop for an iced cinnamon latte and a strawberry lemon oat square. The usual. But as I stood there waiting for my order, I found myself getting impatient. Like, really impatient. The place was packed. Staff was hustling. Yet, as I […]
Vermonters in Business: The Founder & The Force Multiplier
FROM VERMONTERS IN BUSINESS PODCAST – In this episode of Vermonters in Business, co-hosts Drew Kinney and Travis Spencer sit down with Hallie Warner, founder of Founder & Force Multiplier, to discuss leadership, executive support, AI, and what it takes to help entrepreneurs scale. Hallie shares her journey from growing up in a Coast Guard family to spending […]
FFM Newsletter Language of Business Series: Finance (Business Scoreboards)
In this edition: THURSDAY THOUGHTS PSA: You don’t need anyone’s permission, a formal program, or a new title to start building your business acumen. Start from where you’re at and go (and grow!) from there. In addition to reading this newsletter series, here are a few suggestions: By embracing a growth mindset and committing time […]
FFM Newsletter Language of Business Series: Finance (Mid-Year Reflection & Financial Review)
In this edition: THURSDAY THOUGHTS Grab your notebook, your favorite beverage, and a couple of pens. It’s mid-year review time! Clear your head, settle in, and take some time to reflect and set your intentions (and make a plan!) for the year ahead. Not sure where to start? Check out the questions that will actually help you […]
FFM Newsletter Language of Business Series: Finance (Business Acumen Unlocked)
In this edition: THURSDAY THOUGHTS When Executive Assistants and other Force Multipliers ask me how they can become a stronger strategic business partner to their Principal and leadership team, one of the first things we talk about is business acumen. And no, it’s not just a buzzword for CEOs or MBAs (or even Chiefs of […]
Mid-Year Review Questions That Actually Help You Move Forward
We’re halfway through the year. Which means it’s time to do something most people skip, delay, or rush through in 20 minutes: a real mid-year review. Not the kind where you glance at your Q1 goals, feel vaguely behind, and tell yourself you’ll make it up in Q3. The kind where you actually stop, look […]
The Executive Assistant Role Is More Strategic Than Ever — And the 2026 Data Finally Proves It
Two major reports dropped in April 2026 that every Force Multiplier, Executive Assistant, and administrative professional needs to read — and every Founder, leader, and HR professional who works alongside one should pay attention to as well. The Global Skills Matrix 2026 from the World Administrators Alliance and The 2026 State of the Administrative Profession […]
Falling Out of Love With My Business and Finding My Way Back to Force Multipliers
“… I keep on fallin’In and out of loveWith youSometimes I love yaSometimes you make me blueSometimes I feel goodAt times I feel usedLovin’ you darlin’Makes me so confused…”(Alicia Keys, Fallin’) No, no, I’m not talking about my husband here, but rather, my business! As a soloprenuer, entrepreneur, small business owner, founder, or CEO… I […]
The Chief of Staff Show: The Executive Assistant to Chief of Staff Path
FROM THE CHIEF OF STAFF SHOW PODCAST – In this episode of The Chief of Staff Show, host Melanie Jones sits down with Hallie Warner, Chief of Staff and author of The Founder & The Force Multiplier, to explore the evolving role of the Chief of Staff and why the right partnership between a founder […]
Your Competence Isn’t the Problem: Why Executive Assistant/Chief of Staff Success Has More to Do with Signal Literacy Than Skill by Kristine Valenzuela
Today’s guest post is from Kristine Valenzuela, a career Executive Assistant and Chief of Staff, as well as the Founder of The Secret Executive. To learn more about Kristine and her work, visit The Secret Executive or follow her on LinkedIn! Everyone keeps encouraging Executive Assistants and Chiefs of Staff to get better at their […]
Books for Executive Assistants, Chiefs of Staff, and Force Multipliers
A curated list of books for right-hand partners to entrepreneurial leaders. Check back often as I continue to add to this list! The Founder & The Force Multiplier (Second Edition) Author: Adam Hergenrother & Hallie Warner This is the essential read (yes, yes, we are biased) for Executive Assistants who want to strengthen their strategic […]
Cubicle to CEO Podcast: What’s Possible When You Delegate 80% of Your Workload to a Force Multiplier
FROM THE CUBICLE TO CEO PODCAST – Entrepreneurs know they should delegate — but few actually know how. After 15 years as the right hand to high-growth CEOs, Hallie Warner has seen the difference a true Force Multiplier can make — the kind of partner who can help a founder stop making 80% of the […]
What’s an Associate Chief of Staff and Why You Might Need One
By Madeleine Niebauer, founder and co-CEO of vChief, a fractional executive talent network that helps organizations stabilize and scale through interim and fractional leadership. If you’re a Chief of Staff, you already know the drill: you’re in the trenches, juggling executive priorities, cross-functional projects, comms, board prep, strategy alignment, and about 47 other things that […]
Positive Psychology and Strengths-Based Leadership for Right-Hand Partners by Diana Brandl
Today’s guest post is from Diana Brandl, Founder of The Socialista Projects and host of the Executive Office Insights podcast. To learn more about Diana and her work, visit The Socialista Projects or follow her on LinkedIn! Positive Psychology and Strengths-Based Leadership for Right-Hand Partners Force Multipliers (i.e. Chiefs of Staff, Executive Assistants, Executive Support professionals, […]
Stop Auditing, Force Multipliers vs. Integrators, & The Challenges of Entrepreneurship
When you hear the word “audit” do you immediately get a bit tense and start thinking that the IRS is coming for you? Yeah. Me too. And, yet, one of the first things that many Chiefs of Staff and Force Multipliers set out to do in their first 30 days on the job is audit […]
Thinking About Partnering with an Entrepreneur? Read This First.
If you’re an Executive Assistant, Chief of Staff, or Force Multiplier eyeing a role alongside a founder, entrepreneur, or small business owner, read this first. I’m a huge advocate for the power of strategic right-hand partnerships in entrepreneurial businesses. When the fit is right, this kind of role can be deeply fulfilling, dynamic, and wildly […]
Add These Books to Your 2025 TBR List
There are millions of books published every year. So many books and not enough time to read them all! I read about 110 books this year and I am hoping to help you weed through the sheer volume of great books out there by sharing some of my favorites from 2024. Remember, it’s important to […]